RBL Bank Credit Card Customer Care Number

Registered Office

1. Address: RBL Bank Ltd., 1st Lane, Shahupuri, Kolhapur - 416001, Maharashtra, India. This location serves as the official registered office of RBL Bank and is used for legal and corporate documentation.
2. Phone: +91 231 6650214 For inquiries related to corporate registration and official matters, contact this number.
   

Corporate Office

1. Address: RBL Bank Ltd., One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India. This is the central corporate office of RBL Bank, handling major corporate functions and strategic operations.
2. Phone: +91 22 4302 0600 For corporate-level inquiries and high-level communications, this phone number is available.
   

How to File a Complaint with RBL Bank

To file a complaint with RBL Bank, follow the directions below: 

1. Online Complaint Form 

The quickest method to keep track of your complaint is through the online complaint form on RBL Bank's website. You should fill in the required details, and your grievance will then be recorded. There is no need for phone calls or trips to a branch. 

 2. Customer Care Helpline 

If a personal conversation is preferred, customers can call the customer care helpline at 1800 102 6222. The staff will assist with the process and provide an update. 

 3. Email 

For a written record of the grievance, email any complaint to the address customercare@rblbank.com. Be sure to include relevant details such as account number, date of transaction and a short description of the complaint. 

 4. Branch Visit 

You may also visit the nearest RBL Bank branch and either lodge the complaint in the complaint register or drop it into the complaint box. 

 5. Escalation 

If no acceptable resolution is received after thirty days, you may escalate the matter to the Banking Ombudsman, as recognised by the Reserve Bank of India (RBI). You may submit this grievance online using the RBI Complaint Management System/ or you may write to the Centralized Receipt and Processing Centre (CRPC, Chandigarh or call using toll free 14448. 

6. Principal Nodal Officer

For urgent matters, you may contact Mr. Vikas Nigam. You may find him at Empire Tower, Reliable Tech Park, 16th Floor, Units 1601-1602, Airoli, Navi Mumbai - 400708 or by email at principalnodalofficer@rblbank.com. 

RBL Bank Grievance Redressal Mechanism

Here are the details for the depository services and investor grievance redressal mechanism at RBL Bank:

Customer Care:

1. Contact Person: RBL Bank Customer Care
2. Address: RBL Bank Ltd., One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India
3. Contact Number: +91 22 6115 6300
4. Email ID: customercare@rblbank.com
5. Working Hours: Available 24x7

Head of Customer Care:

1. Name: Vikas Nigam (Principal Nodal Officer)
2. Address: RBL Bank Ltd., Unit No. 306-311, 3rd Floor, JMD Megapolis, Sector – 48, Sohna Road, Gurugram – 122018, Haryana
3. Contact Number: +91 22 7143 2700
4. Email ID: principalnodalofficer@rblbank.com
5. Working Hours: Monday to Friday, 9:30 AM to 6:30 PM

Compliance Officer:

1. Name: Anand Adhikari
2. Address: RBL Bank Ltd., One World Center, Tower 2B, 9th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India
3. Contact Number: +91 22 4302 0899
4. Email ID: anand.adhikari@rblbank.com
5. Working Hours:
6. Monday to Friday, 9:30 AM to 6:30 PM
7. Saturday (3rd & 5th weeks), 9:30 AM to 4:00 PM

CEO:

1. Name: R Subramaniakumar
2. Address: RBL Bank Ltd., One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India
3. Contact Number: +91 22 4302 0600
4. Email ID: CEO@rblbank.com
5. Working Hours: Monday to Friday, 9:30 AM to 6:30 PM (Excluding bank holidays)

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FAQs on RBL Bank Credit Card Customer Care Number

• What is the RBL Bank Credit Card Helpline number?

  If you need assistance with any credit card-related issues, you can reach RBL Bank’s Credit Card Helpline at +91 22 6232 7777. This number is dedicated to addressing various queries such as transaction issues, billing problems, or general information about your credit card. The helpline operates during business hours to provide support and resolve your concerns effectively.

• How can I cancel my RBL credit card?

  To cancel your RBL credit card, you should send an email to cardcancellation@rblbank.com. In your email, include your credit card number, full name, and the reason for the cancellation. Providing these details helps the bank process your request efficiently. Be sure to follow up if you do not receive confirmation of your cancellation request.

• Who do I contact for issues related to RBL SuperCard?

  For any issues or queries concerning your RBL SuperCard, you can call +91 22 7119 0900. Alternatively, you can email supercardservice@rblbank.com for support. This helpline and email address are specifically designated to address concerns related to SuperCards, including service issues, billing inquiries, and more.

• How can I report a problem with my RBL credit card?

  If you encounter a problem with your RBL credit card, such as issues with transactions or billing discrepancies, contact the Credit Card Helpline at +91 22 6232 7777. You can also email cardservices@rblbank.com with detailed information about the problem you are experiencing. Providing comprehensive details will assist the bank in investigating and resolving the issue more efficiently.

• What should I do if I encounter a problem with a transaction on my RBL credit card?

  In the event of a problematic transaction on your RBL credit card, promptly reach out to the Credit Card Helpline at +91 22 6232 7777. Additionally, you can email cardservices@rblbank.com with specific details about the transaction, such as the date, amount, and any discrepancies. This information will help the bank investigate the issue thoroughly and provide a resolution.

• Where can I send feedback or grievances about RBL credit card sales?

  For feedback or grievances related to RBL credit card sales, send an email to cardcancellation@rblbank.com. This email address is designated for handling concerns related to sales practices or customer service issues. Be sure to include detailed information about your complaint to ensure it is addressed appropriately and resolved promptly.

• What is the email address for SuperCard service-related queries?

  For queries specifically related to your RBL SuperCard, such as service issues or account management, email supercardservice@rblbank.com. This dedicated email address is designed to ensure that your concerns regarding SuperCard services are directed to the appropriate support team, facilitating a quicker and more efficient resolution.

• How can I contact RBL Bank for assistance with credit card fraud?

  If you suspect fraudulent activity on your RBL credit card, contact the Credit Card Helpline immediately at +91 22 6232 7777. You can also email cardservices@rblbank.com to report fraud. Make sure to provide detailed information about the fraudulent transactions and your card details to help the bank investigate and address the issue promptly.

• Can I use the RBL credit card helpline for international queries?

  The RBL credit card helpline at +91 22 6232 7777 is available for both domestic and international queries. If you are contacting from abroad, you may want to confirm if there are any additional international support services or charges associated with your call. Checking with the bank beforehand can help you understand how to reach them effectively from outside India.

• What should I include in an email to request a credit card cancellation?

  When requesting a credit card cancellation via email to cardcancellation@rblbank.com, ensure you include your full name as it appears on the card, your credit card number, and the reason for the cancellation. Providing these details will assist the bank in processing your request efficiently. Make sure your email is clear and comprehensive to avoid any delays in handling your cancellation request.